Welcome to Azure Collection. By booking a villa through our website, you agree to the following terms and conditions. Please read them carefully before completing your reservation.
Booking & payment
- A valid booking requires a deposit of 30% of the total stay cost at the time of reservation.
- The remaining balance must be settled no later than 30 days before arrival.
- Payments can be made via credit card, debit card, or bank transfer.
Cancellation policy
- More than 60 days before arrival: Full refund of deposit.
- 30–59 days before arrival: 50% of deposit refunded.
- Less than 30 days before arrival: No refund.
- No-shows or early departures are non-refundable.
Check-in & check-out
- Check-in & check-out
- Check-out time: 11:00 AM
- Early check-in or late check-out is subject to availability and may incur additional charges.
Guest responsibilities
- Guests are responsible for maintaining the villa in good condition during their stay.
- Any damages, breakages, or losses will be charged accordingly.
- Villas are for registered guests only. Hosting events or parties without prior approval is not permitted.
Villa policies
- Smoking is not permitted inside the villas.
- Pets are allowed only in select villas and must be approved in advance.
- Quiet hours are from 10:00 PM to 7:00 AM out of respect for neighboring properties.
Guest responsibilities
- Guests are responsible for maintaining the villa in good condition during their stay.
- Any damages, breakages, or losses will be charged accordingly.
- Villas are for registered guests only. Hosting events or parties without prior approval is not permitted.
Liability
- Azure Collection is not liable for any loss, theft, or damage to personal belongings.
- Guests are advised to purchase travel insurance for coverage against unexpected cancellations, medical emergencies, or other incidents.
Force majeure
Azure Collection will not be held responsible for cancellations or changes due to unforeseen circumstances beyond our control, such as natural disasters, pandemics, or government regulations.
Governing law
These terms and conditions are governed by the laws of Indonesia. Any disputes will be subject to the exclusive jurisdiction of the local courts.